Legal
Terms, policies and marketplace rules
The documents below set out how we intend Vistason to work. Some of them describe processes we have not built yet — settlement, identity and sanctions screening, and formal dispute handling among them. Where a document and the product disagree today, the product is the honest answer: see what is live and what is on the roadmap.
- Terms of ServiceThe master agreement between Vistason and the business using the platform.
- Privacy PolicyWhat personal data we process, why, for how long, and the rights that apply.
- Cookie PolicyThe cookies and similar storage the site sets, and what each one is for.
- Data Processing Addendum (DPA)Controller-to-processor terms and the security measures behind them.
- Acceptable Use PolicyWhat you may and may not do with an account, and how breaches are handled.
- Marketplace Rules (Listing standards, Seller and Buyer obligations)Listing standards, disclosure duties and the obligations of sellers and buyers.
- Tender and Auction RulesHow sealed-bid tenders and other sale modes run, from publication to award.
- Fee ScheduleSuccess fees, payment fees and subscription pricing.
- Settlement and Payments TermsHow the buyer's payment is held and released, and who bears which fee.
- Dispute Resolution and Returns PolicyPlanned process for not-as-described claims, returns and refunds.
- Export Control and Sanctions PolicyExport, re-export and sanctions obligations that sellers and buyers must meet.
- Know Your Customer and Anti-Money-Laundering PolicyPlanned identity, business and sanctions checks for onboarding counterparties.
- Legal Notice (Imprint)Who operates Vistason, and how to reach us.
Questions about any of these? Write to legal@vistason.com.